x599 Help Centre
Answers to all your common questions about x599
Whether you have a question about deposits, withdrawals, bonuses, or responsible gaming — you'll find clear and straightforward answers on this page.
Welcome to x599. This FAQ page has been put together with the most common questions from Bangladeshi players in mind. Sending money via bKash, Nagad, Rocket, or Upay, understanding welcome bonus terms, and how to play safely and responsibly — everything is organised into four categories. Click on any question to see the full answer. If you can't find what you're looking for here, reach out via our 24/7 live chat or email.
Deposit Questions
In most cases, transactions are processed within a few minutes. However, network load or a temporary delay on the payment gateway's end can sometimes slow things down. If your balance still hasn't updated after waiting a while, contact x599's live chat with your mobile wallet transaction ID. Our team will verify the issue and resolve it promptly.
x599 currently supports four mobile wallets: bKash, Nagad, Rocket, and Upay. These are the most popular and trusted digital payment methods in Bangladesh. The minimum deposit amount for each method is ৳200. Always use your registered number when completing a transaction.
Use the Nagad app or dial code to send money to x599's designated payment number. Don't forget to include your x599 username in the reference note — without it, the deposit cannot be identified automatically and processing may be delayed. The correct payment number is always kept up to date on the cashier page.
x599 does not charge any deposit fees. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) may apply a small service charge based on their own policies. It's a good idea to check your wallet's charges before making a deposit. There are no hidden deductions from x599's side.
The minimum deposit amount at x599 is ৳200 across all payment methods. This applies equally to bKash, Nagad, Rocket, and Upay. New players can start with a small amount and are eligible for a 150% welcome bonus on their first deposit.
Limits & Controls
x599 takes responsible gaming seriously. If you feel that gambling is getting out of your control, contact our 24/7 live chat or [email protected] directly. Our team communicates in Bengali and can help you set up self-exclusion or a cooling-off period.
x599 is strictly for players aged 21 and above. Minors are not permitted to open an account or play. Age verification may be activated at any time if needed. Parents and guardians are requested to ensure that minors cannot access this platform.
Yes, x599 offers deposit limit controls as part of responsible gaming. You can decide for yourself how much you want to deposit per day or per week. To set or change these limits, contact us via live chat or email. Staying within your own budget is the key to healthy gaming.
Watch out for certain warning signs: spending more than your budget, repeatedly playing to recover losses, being unable to stop playing, or gambling taking up more time than family and work — these are signs of a problem. If you feel this way, take a break on your own and talk to x599 support. Our responsible gaming page has more detailed information.
Absolutely. A cooling-off period means temporarily pausing your account for a set time, while self-exclusion means closing your account for a longer period or permanently. To activate either option, email [email protected] or let us know via live chat. Action is taken immediately after your request is received.
Bonus Terms & Conditions
Yes, you can request to cancel a bonus. However, keep in mind that cancelling a bonus will also void any winnings earned from that bonus. Only the original deposit amount will remain. To cancel a bonus, notify support via live chat or email. It is recommended to read the terms carefully before making a decision.
A wagering requirement is the rule that determines how many times you need to place bets before you can withdraw bonus funds. At x599, this is 20x — but only on the bonus amount, not on the combined total of your deposit and bonus. Example: if you receive a ৳1,500 bonus, you need to wager ৳1,500 × 20 = ৳30,000 in total. After that, winnings from the bonus can be withdrawn.
No. The welcome bonus is given to each player only once — at the time of their first deposit. If the same person attempts to claim the bonus by opening multiple accounts or using someone else's details, the account may be suspended. Always claim bonuses honestly.
Generally, slots and most casino games count fully or partially towards the wagering requirement. However, some games may count for less or not count at all. The specific list can be found on the bonus terms and conditions page. If in doubt, ask via live chat before you start playing — that's the safest approach.
Yes, bonuses have a set expiry period. If the wagering requirement is not met within that period, the bonus and any winnings earned from it will be forfeited. When accepting a bonus, take note of the expiry period stated in the terms and try to complete your play within that time.
x599's welcome bonus is 150% of your first deposit, up to a maximum of ৳10,000. Example: depositing ৳1,000 gives a bonus of ৳1,500 — total balance ৳2,500. Depositing ৳14,000 gives the maximum bonus of ৳10,000 — total ৳24,000. The bonus amount will never exceed ৳10,000.
Withdrawal Questions
Yes, x599's withdrawal service is available 24 hours a day, 7 days a week. Whether it's 2 AM or Friday evening — you can submit a withdrawal request at any time. In most cases, the money reaches your mobile wallet within 5 to 30 minutes.
The minimum withdrawal amount at x599 is ৳800. This limit is the same for all methods — bKash, Nagad, Rocket, and Upay. Withdrawal requests below this amount cannot be processed. Make sure your balance is at least ৳800 at the time of your request.
No. For security reasons, x599 only approves withdrawals to a mobile wallet registered in your own name. Sending to a third-party number is not possible. This is an important security measure to prevent fraud and money laundering. Please use the correct number when making a request.
The wagering requirement must be fully met before winnings from a bonus can be withdrawn. x599's wagering requirement is 20 times (on the bonus amount only). Once that is met, the bonus winnings are added to your main balance and can be withdrawn under the normal rules. You can check your account's wagering progress on the Cashier page.
Withdrawals at x599 are generally completed within 5 to 30 minutes. This timeframe applies to all mobile wallets — bKash, Nagad, Rocket, and Upay. Occasionally, additional verification may be needed and it may take slightly longer, but that is the exception. Most requests are processed quickly.
Still have questions? We are always here
For any issue you have, the x599 support team is ready to help in Bengali — day, night, and on weekends too. Reach us through any of the channels below.
Live Chat
24/7 instant support — in Bengali
Email Support
24/7 Bengali Support